Join Us at The Edge!

We are reinventing the edge of the Internet to solve new networking, security and computing challenges.

The people behind Teridion have pioneered networking products at Cisco, Akamai and IBM. We work with some of the largest web and mobile application providers in the world, who depend on Teridion to optimize their customer experience.

Our global headquarters in San Francisco is in the heart of SoMa, a block from South Park. Our technical and operations team is located just outside of Tel Aviv, in Petah Tikva.

Open Positions

• Customer Success Manager – San Francisco, CA
• Sales Engineer – San Francisco, CA
• Technical Account Manager – San Francisco, CA
• Front End Team Leader – Israel, Petach Tivka
• Support Escalation Engineer – Israel, Petach Tivka
• Executive Assistant – San Francisco, CA

Customer Success Manager

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Location: San Francisco, CA

If you are a process-driven enterprise technology professional with extensive project management and customer-facing experience then this job may be for you. From the customer’s’ perspective, this person will be the face of Teridion. The primary function is to lead customers from late in the sales cycle through the onboarding and customer success process.  This individual will work intimately with strategic customers, iteratively defining and executing against customer success criteria. As a customer success-driven company, the CSD is a foundational component of our organization.

You must have led implementations of technology solutions as a project manager or a customer success manager for a web or network infrastructure vendor to be considered for this position.

Core Responsibilities:

• Own post-sale business and process relationship with assigned customers, which include: onboarding, training planning, increasing adoption, retention, customer satisfaction, and making service renewals a non-event.
• Refine and improve the Teridion Customer Onboarding process
• Manage the interface points between Teridion and customer technical resources.
• Establish a trusted/strategic advisor relationship with each assigned customer and drive increasing value of services.
• Develop, prepare, and nurture customers for advocacy.
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their business AND technical goals.
• Advocate customer needs/issues cross-departmentally.
• Manage account escalations.
• Continuously improve the customer engagement process.
• Identify, and engage Sales team in, expand sales opportunities.

Requirements:

• 8+ years of relevant experience in tech customer success, customer support and/or professional services consulting/project management.
• BA/BS in technical or business field or equivalent work experience.
• MS/MBA a plus.
• Proficient in Salesforce.com
• Working knowledge of internet infrastructure, networking, DNS, SaaS business model.
• Experience with customer success workflows.
• Prior experience in a Professional Services Project Management role or Customer Success role increasing customer satisfaction, adoption, and retention.
• Process-driven and detail oriented.
• Proven ability to drive continuous improvement in the customer lifecycle.
• Familiarity working with Enterprise SaaS clients – File sharing or cloud storage a plus
• Impeccable written and verbal communication skills.
• Detail oriented and analytical.

Sales Engineer

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Location: San Francisco, CA

If you are a Sales Engineer with strong Internet and networking experience who loves products that “just work,” come and join Teridion’s team! You will help us adapt and define solutions that meet the business and technical requirements for existing and prospective customers while being a key member of the sales team.  Your will draw on your networking knowledge to develop, document, and deploy Teridion’s technology to help accelerate major cloud services.

Core Responsibilities:

• Lead the pre-sales technical process with target accounts, evangelize Teridion’s technology to existing and prospective customers, and drive new offerings.
• Work closely with direct sales to educate prospects about Teridion’s value – including conference calls, site visits, presentations, blogs, solution docs, technical evaluations, objection handling, proposals, and follow-up on all customer related issues.
• Work closely with Product Management and R&D to develop future product direction and strategy – providing valuable input from the field back to engineering.
• Oversee the customer proposal process and ensure that all technical information and recommendations addressing customer requirements are properly defined.
• Provide leadership and guidance to prospective customers as a trusted internet performance expert.

Requirements:

• Overall experience: Minimum 3-5 years or equivalent experience in technical presales.
• Experience developing strong customer relationships based on technical credibility.
• Deep experience managing evaluation driven sales opportunities from initial engagement through production pilot.
• Natural ability to understand a prospective customer’s application and business to be able to identify appropriate use cases for Teridion’s services.
• Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Networking, APACHE, IIS, NGINX Proxy server.
• Strong understanding of DNS, HTTP, TCP/IP, FTP and other network protocols.
• Proven experience discussing and relating to a customer’s architecture: Caching, CDN, WAN Acceleration, Load Balancing, SDN, NFV, SD-WAN, NaaS, and hyperconvergence.
• “Customer facing” experience in technical sales or technical consulting.
• Experience working at a cloud networking technology vendor (CDN, WanOp, Network Monitoring, etc vendor) or as an operator (Site Reliability or Ops at a SaaS vendor).
• Proven track record demonstrating good business judgment, an ability to make decisions, and a passion for excellence.
• Willing to travel up to approximately 30%.
• Excellent written, verbal, and presentation skills appropriate to both technical and management audiences.
• College degree:  business or technical.

Technical Account Manager

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Location: San Francisco

If you are passionate about technology performance and enjoy delivering high-value technical solutions and insight to customers in a trusted advisor role, this job is for you. We need a highly technical networking professional who will partner with Teridion’s customers to continuously gain value from their Teridion deployments. The Technical Account Manager (TAM) will draw on their networking skills and internet backbone knowledge to implement, customize, and optimize Teridion’s services to go beyond defined customer success criteria.

Responsibilities:

• Lead the post-sales technical relationship with the customer base.
• Take on trusted advisor role with customers’ technical staff around internet deployment architectures, edge services, end-user connectivity troubleshooting, and network performance.
• Constantly monitor customer usage to uncover opportunities to enhance their experience with Teridion and provide them insights based on Teridion’s analytics.
• Provide ad hoc, informal, and formal trainings.
• Conduct troubleshooting and usage analysis of customer environments.
• Work closely with Product Management, Technical Operations, Support, and R&D to develop future product direction and strategy – providing valuable input from the field back to engineering.
• Translate customer proposals and SoWs into tailor-made solutions on a case-by-case basis.

Requirements:

• 5+ years of experience with network implementation, network ops, network engineering, and/or professional services consulting
• BS in CS or related STEM field, and/or equivalent work experience
• MS/MBA a plus
• Familiarity working with Enterprise SaaS clients – File sharing or cloud storage a plus
• Detail oriented and analytical.
• Must have experience developing and enhancing strong customer relationships based on technical credibility.
• Natural ability to understand a customer’s application and business, and enable them to extract greater and greater value from Teridion’s technology.
• Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Networking, APACHE, IIS, NGINX Proxy server, F5 Big-IP and iRules, Brocade ADC and TrafficScript.
• Strong understanding of DNS, BGP, HTTP, TCP/IP, VOIP, FTP, webRTC and other network protocols.
• Proven experience discussing and relating to a customer’s architecture: Caching, CDN, WAN Acceleration, Load Balancing, SDN, NFV, SD-WAN, NaaS, and hyperconvergence.
• Experience working at a technology vendor.
• Must be willing to travel up to approximately 30%.
• Excellent written, verbal, and presentation skills appropriate to both technical and management audiences.

Front End Team Leader

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Location: Israel, Petach Tikva

If you are a true leader, passionate about building top of the art solutions and familiar with working in a fast agile development environment, this job is for you! We are looking for an experienced team leader to be the focal point for the company’s front end. The job includes working closely with the Product team, Operations and the rest of the RnD group.

Requirements:

• 2 years of proven experience as team leader- Must
• 2 years of experience in JavaScript (Angular/2, React, Ember)-Must
• 3 years of experience in server side development (Node.JS)
• 4 years of experience in HTML5, CSS (Sass / LESS)
• Experience with REST APIs and 3rd party APIs (Google, AWS)
• Team player

Desired Skills:

• Bachelor degree in computer sciences from recognized academic institutions
• Experience with relational databases (Oracle, MySQL, SQLServer)
• Experience with Mobile Technologies
• Experience with Unit-Testing methodologies
• Experience in agile development

Support Escalation Engineer

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Location: Israel, Petach Tikva

Responsibilities:

Teridion is looking for an awesome, passionate and smart Escalation Support Engineer to lead our support initiative in the Americas, as we scale our global footprint.
You will have complete visibility on Teridion’s’ state-of-the-art innovative GCN (Global Cloud Network), working closely with our customers, DevOps, R&D and Sales.
If you have 4+ years of technical customer facing support experience, assisting global enterprise customers preferably within the SaaS, Networking or Security domains AND you are willing to work closely with our customers during US working hours, THEN we invite you to join Teridion and be part of our continued success!
We are unique. We are changing the landscape. We are looking for a leader.

Required Experience and Skills:

• Solid Networking knowledge at the CCNP level. Proven experience and expertise in troubleshooting complex technical issues in the networking and/or security domains.
• In depth knowledge of Linux OS administration. Proven experience in Bash/Python scripting and log analysis.
• Customer facing experience assisting enterprise customers. Working with CRM (SFDC preferred), owning case lifecycles and exceeding SLAs.
• Great communication skills in English – exceptional reading, writing and speaking levels.

Desired Experience and Skills:

• Knowledge of cloud infrastructure environments and APIs (e.g. AWS, Google SoftLayer)
• Experience with web technologies (Web Servers, Applications Servers)
• Experience creating low-level customer facing technical documentation and KB internal articles
• Experience with Customer Success methodology and best practices
• Willingness to relocate to California, USA
• Team player, collaborative with a can do attitude
• Responsible, motivated with exceptional soft skills
• Ability to prioritize and multitask in a fast paced environment
• Enjoys a company with the coolest technology and great people

Executive Assistant

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Location: San Francisco, CA

Role

The Executive Assistant is responsible for managing the schedule and activities for the CEO as well as supporting other San Francisco execs including the CTO and VP Sales.

Responsibilities

Act as the partner, representative and voice the CEO, enabling the CEO to be more focused and productive.

• Understand CEO’s projects and priorities
• Manage calendar, schedule and confirm meetings
• Ask questions, challenge assumptions, have opinions
• Review and edit CEO communications: blog posts, email, ppts
• Plan travel arrangements and file expense reports
• Plan customer and company events
• Provide local HR assistance: employee on boarding, interview scheduling
• Develop highly effective, consultative relationships with peers on the Executive team and leadership throughout the organization, serving as a trusted advisor and partner
• Serve as a visible, involved and engaged leader to employees throughout the
• organization
• Thrive in a dynamic high growth global environment

Skills and Qualifications

• 5+ years’ experience working as an Executive Assistant.
• Bachelor’s Degree preferred.
• Outstanding organization and time management skills.
• Excellent verbal and written communication skills.
• Experience working in a fast-growing environment.
• Ability to multitask and prioritize daily workload and other demands
• High level of proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work independently, applying solid judgment and problem solving skills.
• Highly self-motivated and dependable.
• Excellent interpersonal skills to interact with internal and external clients at all levels.
• Outstanding professionalism, maintaining the appropriate levels of confidentiality, discretion, and maturity even in high pressure situations.
• Resourceful and proactive.
• Team player who collaborates well with others.