We are reinventing the edge of the Internet to solve new networking, security and computing challenges.
The people behind Teridion have pioneered networking products at Cisco, Akamai and IBM. We work with some of the largest web and mobile application providers in the world, who depend on Teridion to optimize their customer experience.
Our global headquarters in San Francisco is in the heart of SoMa, a block from South Park. Our technical and operations team is located just outside of Tel Aviv, in Petah Tikva.
If you are passionate about technology performance and enjoy delivering high-value technical solutions and insight to customers in a trusted advisor role, this job is for you. We need a highly technical networking professional who will partner with Teridion’s customers to continuously gain value from their Teridion deployments. The Technical Account Manager (TAM) will draw on their networking skills and internet backbone knowledge to implement, customize, and optimize Teridion’s services to go beyond defined customer success criteria.
Lead the post-sales technical relationship with the customer base.
Take on trusted advisor role with customers’ technical staff around internet deployment architectures, edge services, end-user connectivity troubleshooting, and network performance.
Constantly monitor customer usage to uncover opportunities to enhance their experience with Teridion and provide them insights based on Teridion’s analytics.
Provide ad hoc, informal, and formal trainings.
Conduct troubleshooting and usage analysis of customer environments.
Work closely with Product Management, Technical Operations, Support, and R&D to develop future product direction and strategy – providing valuable input from the field back to engineering.
Translate customer proposals and SoWs into tailor-made solutions on a case-by-case basis.
5+ years of experience with network implementation, network ops, network engineering, and/or professional services consulting
BS in CS or related STEM field, and/or equivalent work experience
MS/MBA a plus
Familiarity working with Enterprise SaaS clients – File sharing or cloud storage a plus
Detail oriented and analytical.
Must have experience developing and enhancing strong customer relationships based on technical credibility.
Natural ability to understand a customer’s application and business, and enable them to extract greater and greater value from Teridion’s technology.
Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Networking, APACHE, IIS, NGINX Proxy server, F5 Big-IP and iRules, Brocade ADC and TrafficScript.
Strong understanding of DNS, BGP, HTTP, TCP/IP, VOIP, FTP, webRTC and other network protocols.
Proven experience discussing and relating to a customer’s architecture: Caching, CDN, WAN Acceleration, Load Balancing, SDN, NFV, SD-WAN, NaaS, and hyperconvergence.
Experience working at a technology vendor.
Must be willing to travel up to approximately 30%.
Excellent written, verbal, and presentation skills appropriate to both technical and management audiences.
If you are a true leader, passionate about building top of the art solutions and familiar with working in a fast agile development environment, this job is for you! We are looking for an experienced team leader to be the focal point for the company’s front end. The job includes working closely with the Product team, Operations and the rest of the RnD group.
2 years of proven experience as team leader- Must
3 years of experience in server side development (Node.JS)
4 years of experience in HTML5, CSS (Sass / LESS)
Experience with REST APIs and 3rd party APIs (Google, AWS)
Bachelor degree in computer sciences from recognized academic institutions
Experience with relational databases (Oracle, MySQL, SQLServer)
As a Support engineer you will be part of the 24/7 Support team working in shifts.
You will have complete visibility and responsibility to Teridion’s’ state-of-the-art innovative GCN (Global Cloud Network), working closely with our various cloud service providers, global partners, DevOps and Engineering. You will provide technical support to our global customers, mange escalations and promote customer success.
If you have 24/7 Support experience, preferably within the SaaS, Networking or Security domains
and If you are looking for a fast paced, dynamic environment – we invite you to join Teridion and be part of our continued success!
Desired Experience and Skills:
Networking knowledge at the CCNA/CCNP – MUST
Solid knowledge of Linux OS administration – MUST
Proven experience and expertise in troubleshooting technical issues in the networking and/or security domains.
Scripting experience highly preferred.
Working with CRM (SFDC preferred), owning case lifecycles and exceeding SLAs.
Fluent English – Exceptional reading, writing and speaking levels. Mother tongue level preferred.
Exceptional customer facing skills
Soft skills, ability to work well and excel in a fast paced dynamic team.
Experience with web / security technologies (Web and Applications Servers, Firewalls, ADCs).
Experience working with various monitoring tools, such as Nagios, Catch point, Zabbix, etc’.