Privacy policy

Last Updated:June 13th 2022

Introduction

Teridion Technologies Ltd. (“Teridion”, “we”, “our” or “us”) is a Network-as-a- Service provider. We also operate the website https://www.teridion.com/, its subdomains and its related features (“Website”) and the Teridion Anyplace mobile application (collectively with the Website – the “Services”).

Teridion is dedicated to protecting your privacy rights and making our practices regarding your personal data more transparent and fair. This Privacy Policy (“Policy”) was designed to help you understand the information we collect, store, use and share, and it applies whenever you visit our Website, install or interact with our Platform, or otherwise access or use any of our Services.

Specifically, our Policy addresses the following –

  1. What types of data we collect?
  2. Tracking Technologies
  3. Why we process your Personal Data, and under what legal bases?
  4. With whom we share your data?
  5. Your rights
  6. Transfer of data outside the EU
  7. How we protect your data?
  8. Minors
  9. Retention
  10. Updates to this Policy
  11. Controlling Version
  12. Contact Us

 

 

We strongly urge you to read this Policy and make sure that you fully understand and agree to it. If you do not agree to this Policy, please discontinue and avoid using our Services. You have the right to cease using our Services, pursuant to this Policy at any time.

You are not legally required to provide us with any Personal Data (as defined below), but without it we will not be able to provide you with the full range or with the best experience of using our Services.

This Policy is integrated into and forms part of the Teridion Terms of Service, which are currently available here.

1.  What types of data we collect?

We collect two types of data from you: Personal Data (“Personal Data“) and non- Personal Data. Personal Data means any information which may potentially allow your identification with reasonable means (for example, email address or name). Non-Personal Data, by contrast, can be defined as any information that does not relate to an identified or identifiable natural person. This may include, for example, your aggregated usage information and technical information transmitted by your device (e.g. the device you use, the type of browser and operating system your device uses, language preference, access time, etc.). This section sets out how and when we collect those types of data from you.

  • Communication Information. When you send us an email or contact us via the Services, we collect the Personal Data you provide us. This may include your name, email address, country, company’s name, job title and any other information you choose to provide.
  • Account Information. When you sign up to our Services, we collect your username and password.
  • Device and Usage Information. When you use our Services, we collect technical information about your interaction with our Services. Such information may include IP address, unique identifiers (e.g. MAC address), advertising identifiers, as well as other information which relates to your activity in the Services.

2.  Tracking Technologies

When you visit or access our Services, we use cookies, pixels, beacons, local storage and similar technologies (“Tracking Technologies“). These allow us to automatically collect information about you, your device, and your online behavior, in order to enhance your navigation in our Service, improve our Service’s performance, perform analytics, and customize your experience.

There are various ways in which you can manage and control your Tracking Technologies settings. For example, you can change your preferences using our cookie settings tool (however, please note that this tool may only be available in certain jurisdictions). However, please note that certain features of the Website may not work properly or effectively if you delete or disable cookies.

3.  Why we process your Personal Data, and under what legal bases?

This section explains for what purposes we use your Personal Data and outlines the legal bases that underlies our usage.

Purpose

Legal Basis

Provision of our Services; support. We use your Personal Data, such as your name and email address, in order to provide our services, and to provide support by, for example, responding to your inquiries.

The legal bases for processing this data are the performance of our contractual towards you; your consent (for example, when you provide Personal Data); compliance with our legal obligations; and our legitimate   interests.   Our legitimate interests in this case are enforcing    our    policies, protection against fraud and misuse of our Services.

Improving our Services. We collect and analyse information about you and your usage of our Services to improve  the  usability  and effectiveness of our Services.

The legal bases for processing this data are our legitimate interests, in this case – providing and improving our Services.

Marketing and Advertising. We may use certain contact information, such as your email address, to deliver marketing communications (e.g. new features, events and promotions). In addition, we may use certain Personal Data, such as advertising identifiers, to provide you    with    personalized

advertisements.

The legal basis for processing this data is your consent (when required).

Compliance with applicable laws.

We may be required to collect, retain, or share your Personal Data, under applicable laws.

4.  With whom we share your data?

We may share your Personal Data as described below:

  • Affiliated companies: we may share Personal Data internally within our family of companies, for the purposes described in this Policy.
  • Service providers: we work with service providers that work on our behalf that may need access to certain personal data in order to provide their services to These companies include those we have hired to provide various services, such as cloud storage or CRM vendors.
  • Compliance with laws and law enforcement entities: we may disclose any data about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal procedures (including but not limited to subpoenas), to protect our or a third party’s property and rights, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally We also may be required to disclose an individual’s Personal Data in response to a lawful request by public authorities, including meeting national security or law enforcement requirements. We will only disclose the minimum amount of Personal Data that is required for compliance with such legal requirements.
  • Auditors and advisers: we may share your data with our external auditors, advisors and professional service providers (e.g. lawyers, accountants, insurers ) for the purpose of ensuring our compliance with regulatory requirements and industry standards.
  • Mergers and acquisitions: we may share your data if we enter into a business transaction such as a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets. Any party that acquires our assets as part of such a transaction may continue to use your data in accordance with the terms of this If we believe that such change in control might materially affect your Personal Data then stored with us, we

will notify you of this event and the choices you may have via e-mail and/or prominent notice on our Services.

5.  Your rights

 

This section addresses the specific rights applying to residents of the EU or residents of other jurisdictions that grant the below rights.

You may request to:

  1. Receive confirmation as to whether or not Personal Data concerning you is being processed, and access your stored Personal Data, together with supplementary information.
  2. Receive a copy of Personal Data you directly volunteer to us in a structured, commonly used and machine-readable format.
  3. Request rectification of your Personal Data that is in our
  4. Request erasure of your Personal
  5. Object to the processing of Personal Data by
  6. Request to restrict processing of your Personal Data by

Please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. Users, including those outside the EU, are welcome to contact us for any questions or requests through our contact details below.

We will make an effort to reply within a reasonable timeframe. Please feel free to reach out to us at any time via the following email address: privacy@teridion.com. If you are unsatisfied with our response, you can lodge a complaint with the applicable data protection supervisory authority.

6.  Transfer of data outside the EU

Any information that we collect (including your Personal Data) may be stored and processed in various jurisdictions around the world, for the purposes detailed in this Policy. However, we will only transfer your data to data recipients (i) located in the European Economic Area (the “EEA”), (ii) located in non-EEA countries which have been approved by the European Commission as providing adequate level of data protection, or (iii) who entered into legal agreements or other applicable legal mechanisms ensuring an adequate level of data protection.

7.  How we protect your data?

We have implemented administrative, technical, and physical safeguards to help prevent unauthorized access, use, or disclosure of your Personal Data. While we seek to protect your information to ensure that it is kept confidential, we cannot guarantee the security of any information. You should be aware that there is always some risk involved in transmitting information over the internet and that there is also some risk that others could find a way to thwart our security systems. Such breaches can lead to things such as reputational harm, fraud or identity theft. Therefore, we encourage you to exercise discretion regarding the Personal Data you choose to disclose. If you feel that your privacy was treated not in accordance with our Policy, or if any person attempted to abuse the Services or acted in an inappropriate manner, please contact us directly via our contact details available below.

8.  Minors

 

Our Services are only eligible to individuals who are the greater of eighteen (18) years of age or the age of legal majority in their jurisdiction (“Applicable Age“). We do not knowingly collect or solicit Personal Data from anyone under the Applicable Age. By accessing, using or interacting with our Services, you certify to us that you are not under the Applicable Age. In the event that we learn that we have collected Personal Data from an individual under the Applicable Age without verification of parental consent, we will delete that information upon discovery. If you believe that we might have any information from or about an individual under the Applicable Age, then please contact us through the contact details available below.

9.  Retention

 

We will retain your Personal Data for as long as necessary to provide our Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined to take into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time.

10.       Updates to this Policy

 

We reserve the right to change this Policy at any time. The most current version will always be posted on our Website (as reflected in the “Last Updated” heading). You are advised to check for updates regularly. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the updated Policy.

11.       Controlling Version

The Privacy Policy has been drafted in the English language, which is the original and controlling version of this Privacy Policy. All translations of this Policy into other languages shall be solely for convenience and shall not control the meaning or application of this Policy. In the event of any discrepancy between the meanings of any translated versions of the Policy and the English language version, the meaning of the English language version shall prevail.

12.       Contact Us

 

If you have any further questions, please contact us by email at: privacy@teridion.com.

Teridion Technologies Ltd.

Physical address: 34 Jerusalem Street, Ra’anana, 4350110, Israel.

If you reside in the EU, you may also approach our EU representative via the following contact information:

  • By writing to European Data Protection Office (“EDPO“) at Avenue Huart Hamoir 71, 1030 Brussels, Belgium; or
  • By using EDPO’s online request form: https://edpo.com/gdpr-data-request/.

If you reside in the UK, you may also approach our UK representative via the following contact information:

  • By writing to EDPO UK at 8 Northumberland Avenue, London WC2N 5BY, United Kingdom; or

By using EDPO’s online request form: https://edpo.com/uk-gdpr-data-request/.