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How Teridion helped ATI overhaul its China connectivity with no capital outlay

A Teridion Case Study

Facing challenges with Internet performance issues between their US and China sites, ATI needed a reliable connectivity solution to ensure seamless operations in the Chinese market. Teridion China emerged as a highly effective solution, utilizing AI-powered WAN as a service to deliver a fast, secure, and reliable site-to-site connection, significantly improving throughput, voice and video performance, and reducing loss and delays, as evidenced by the notable improvements in packet loss, latency, and other key metrics.

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ATI Fast Facts:

Customers include

3M, SCHUNK

Facilities

  • North Carolina, US
  • Langfang, China

 Customers served

US, Europe, China, Japan, and South America7 offices in 6 timezones 

About ATI Industrial Automation

ATI Industrial Automation is a world-leading developer of engineering-based robotic accessories and robot arm tooling. Their customers use robots to automate applications in a wide variety of industries, including automotive, aerospace, medical, and others, and their robot end-effector products are used globally in thousands of successful applications. Since 1989, ATI’s team of mechanical, electrical, and software engineers has been developing cost-effective, state-of-the-art end-effector products and solutions that improve robotic productivity, including Automatic and Manual Tool Changers, Multi-Axis Force/Torque Sensing Systems, Utility Couplers, Material Removal Tools, Robotic Collision Sensors, and Compliance Devices. 

The Challenge with China Connectivity

Customized automation is a huge and complex investment. Often times, service and support are more important to customers than any other aspect of the product, so gaining and earning trust is a key priority for ATI. When the Chinese market, which is central to ATI’s operations, began experiencing Internet performance issues between their US and China sites, ATI knew that finding a reliable connectivity solution was critical. Even though their connection was registered with the Ministry of Industry, ATI’s China-based employees had severe disruptions when trying to access US-based applications. 

The main problems were that the Remote Desktop was not maintaining connection and the Transmission Control Protocol’s random ports were blocked for data transfer, causing reconfigurations on clients and servers.

“Teridion has been a god send for our connectivity with China. We compared many other SD-WAN solutions and Teridion was able to do what other vendors offered with no proprietary equipment. They have gone above and beyond with their service and address any issues quickly. I do not hesitate recommending Teridion for any business that needs fast and reliable connectivity to China.”

The Solution: Teridion China

ATI used the Teridion China solution to deliver a fast, secure, and reliable site-to-site connection between Langfang, China, and Apex, North Carolina, where the company is headquartered.

ATI used the Teridion China solution to deliver a fast, secure, and reliable site-to-site connection between Langfang, China, and Apex, North Carolina, where the company is headquartered.

Results of Teridion’s Network Performance Optimization

Teridion significantly improved throughput, voice and video performance, and reduced loss and delays.

Packet Loss: ATI spent 270X more time outside of the threshold without Teridion.
Loss
Throughput
Multiple ISP Route
Delay
Baseline
11.2
5,841 kbps
1.97
127 ms
Teridion
0.0
26,325 kbps
4.21
142 ms
Delta
100% better
451% better
213% better
12% higher
Latency: ATI spent 23X more time outside of the threshold without Teridion.
Loss threshold >. 2
Throughput > 10 mbps
MOS threshold > 3.8
Delay threshold < 150
Baseline
Below threshold 19%
Above threshold 12%
Above threshold 22%
Below threshold 97.7%
Teridion
Below 99.8%
Above 100% 
Above 100% 
Below 99.9%
Delta
80% better 
88% better 
78% better 
2.2% higher
Download Full Case Study
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